Frequently Asked Questions

Everything you need to know about the product and billing.

How does 404Watcher utilize my data?
We requested the minimum permissions needed via Facebook Login to fetch your active ad accounts. We only scan the ads you select. We never edit your ads, modify your budget, or share your data with third parties. Your access tokens are encrypted using AES-256 (Military Grade).
Is it safe to connect my Ad Account?
Yes. We use the official Meta Graph API and comply with all their strict policies. Our app has passed the Meta App Review process. We use appsecret_proof to sign all requests, ensuring no one can impersonate our server.
How accurate is the link checker?
Our system is designed to catch 99.99% of broken links (404s, DNS errors, Timeouts). Just like antibacterial products kill 99.9% of germs, we catch the vast majority of issues. However, specific server configurations (like sophisticated bot protection on your landing page) might occasionally yield a false positive/negative.
What happens when a broken link is found?
You will immediately receive an email notification with the details (Ad Name, Campaign, Campaign ID). You can then log in to your Dashboard to see the full report and turn off the problematic ad in Ads Manager.
Can I cancel anytime?
Absolutely. You can cancel your subscription directly from your Dashboard settings. Your access will remain active until the end of the billing period.
Why did I get an alert for a paused ad?
Our smart filter focuses on ads that received at least 1 click Today or Yesterday. Even if you paused an ad recently, it might still have attracted traffic just before pausing. We alert you because users might still be clicking on it (unlikely, but possible during propagation), and to ensure your historical data remains clean.
How often does the system check my ads?
Global checks run automatically once every 24 hours. This frequency balances API limits with the need for timely alerts. You can also trigger a "Manual Check" from your dashboard at any time if you've just launched a critical campaign.

Still have questions?

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